top of page

Refund Policy
 

Refund Policy

Last Updated: 5/8/26

Thank you for shopping with Don’t Count Yourself Out (“we”, “us”, “our”). We stand behind the quality of our products and want you to be satisfied with your purchase. This Refund Policy describes our practices regarding returns, refunds, and exchanges for products purchased through this website: dontcountyourselfout.com.

​

1. General Policy

By placing an order on this website, you agree to the terms outlined in this Refund Policy.

Unless otherwise stated, all sales are final. However, we offer refunds or exchanges in certain limited circumstances as outlined below.

​

2. Physical Books

 

2.1 Eligibility for Refunds

​

We accept returns on physical book orders if:

  • The book arrives damaged, defective, or incorrect; or

  • The order was not delivered (verified through tracking information).

Books returned because you changed your mind are not eligible for a refund unless the item meets one of the conditions above.

​

2.2 How to Request a Refund

​

To request a refund or exchange:

  1. Email us within 14 days of delivery at: dcyobook@gmail.com

  2. Include your order number, a brief description of the issue, and photos if the item is damaged or incorrect.

 

2.3 Return Shipping

​

  • If the item is defective, damaged, or incorrect, we will provide a prepaid return label.

  • If the return is not the result of our error (e.g., customer changed mind), the customer will be responsible for return shipping.

 

2.4 Processing Time

 

Once the return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed within 7 business days.

Refunds are issued to your original payment method.

 

3. Digital Products (PDF Downloads or Ebooks)

 

Digital products are non-refundable, except in the case of:

  • A confirmed technical failure that prevented download; or

  • A duplicate purchase that resulted from an error on our site.

 

If eligible, please contact us at dcyobook@gmail.com within 7 days of purchase with:

  • Order number

  • Proof of purchase

  • Description of the issue

 

We will respond within 2 business days and work with you to resolve the issue.

 

4. Late or Undelivered Physical Orders

If your physical order hasn’t arrived:

  • Check tracking information first.

  • If the package is marked delivered but you didn’t receive it, contact your local postal service and notify us immediately.

 

We may offer a refund or replacement if:

  • Delivery confirmation is missing; and

  • The carrier confirms loss or misdelivery.

 

5. Exchanges

At this time we only offer exchanges for defective or incorrect physical books.

If you wish to exchange, contact us at via email dcyobook@gmail.com within 14 days of delivery.

 

6. How Refunds Are Issued

Refunds (when approved) are issued to your original payment method.
Please allow 3–7 business days for the refund to appear on your account, depending on your bank or payment provider.

bottom of page